LEGAL — GEARHUB GAMING
Last updated: 14/08/2026

This page contains our Privacy Policy, Terms & Conditions, Cookie Policy, and Return & Refund Policy.


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PRIVACY POLICY
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1. WHO WE ARE
GearHub Gaming ("we," "us," "our") operates the website gearhubgaming.com (the "Site"). We are the data controller responsible for your personal data under the EU General Data Protection Regulation (GDPR) and applicable U.S. state privacy laws.

Contact details:
GearHub Gaming
Via Tolentino, 3, 20155 Milano (MI), Italy
Email: info@gearhubgaming.com

Because we are established in the EU, we don't need to appoint a separate EU representative. If you have privacy questions, contact us at the email above.

2. WHAT PERSONAL DATA WE COLLECT
Depending on how you use the Site, we collect:
- Account & order data: name, email, shipping/billing address, phone number, order history.
- Payment data: processed via accepted payment methods including Visa, Mastercard, American Express, China UnionPay, Discover, JCB, Apple Pay, Google Pay, Klarna, and Diners Club International; we don't store full card numbers ourselves.
- Technical data: IP address, browser type, device information, pages visited, collected via cookies and similar technologies (see the Cookie Policy below).
- Marketing data: email address and preferences, if you sign up for our newsletter.
- Customer support data: anything you share when you contact us.

3. WHY WE USE YOUR DATA (LEGAL BASIS)
- Processing and fulfilling your orders: Performance of a contract
- Customer support: Performance of a contract / legitimate interest
- Fraud prevention, security: Legitimate interest
- Marketing emails: Consent (you can withdraw anytime)
- Analytics and site improvement: Consent, collected via our cookie banner
- Complying with tax and accounting law: Legal obligation

4. WHO WE SHARE YOUR DATA WITH
We share personal data only where necessary, with:
- Payment processors, to complete transactions.
- Shipping carriers, to deliver your orders.
- Wix.com (our website and e-commerce platform provider), which processes data on our behalf as a data processor.
- Analytics and advertising providers, only after you consent via our cookie banner.
- Tax and legal authorities, where required by law.
We do not sell your personal data. By default, we do not share your data with third parties for their own marketing purposes unless you've opted in.

5. INTERNATIONAL DATA TRANSFERS
Because we sell to customers in both the EU and the United States, some data (e.g., handled by our U.S.-based service providers) may be transferred outside the EU. Where this happens, we rely on the European Commission's Standard Contractual Clauses or an equivalent safeguard.

6. HOW LONG WE KEEP YOUR DATA
We keep order and transaction data for as long as required by Italian tax and commercial law (generally 10 years), and marketing data until you unsubscribe or request deletion.

7. YOUR RIGHTS
If you're in the EU/EEA (GDPR): You have the right to access, correct, delete, restrict, or port your data, and to object to processing based on legitimate interest or direct marketing. You can also lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) or your local supervisory authority.
If you're in the United States: Depending on your state of residence, you may have the right to access, delete, correct your data, opt out of the sale or sharing of personal data or targeted advertising, and appeal a denied request. We honor Global Privacy Control (GPC) signals as a valid opt-out request where required by law.
To exercise any of these rights, email info@gearhubgaming.com. We'll respond within the timeframe required by applicable law (typically 30 days under GDPR, up to 45 days under U.S. state laws).

8. CHILDREN'S PRIVACY
The Site is not directed at children under 16, and we don't knowingly collect personal data from them.

9. SECURITY
We use industry-standard technical and organizational measures, including those provided by our hosting platform (Wix.com), to protect your data.

10. CHANGES TO THIS POLICY
We may update this policy periodically. Material changes will be posted on this page with an updated "Last updated" date.

11. CONTACT US
GearHub Gaming — info@gearhubgaming.com — Via Tolentino, 3, 20155 Milano, Italy.


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TERMS & CONDITIONS
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1. WHO WE ARE
These Terms & Conditions ("Terms") govern your use of gearhubgaming.com (the "Site") and any purchase you make from us. The Site is operated by:
GearHub Gaming
Via Tolentino, 3, 20155 Milano (MI), Italy
Email: info@gearhubgaming.com
By placing an order or using the Site, you agree to these Terms.

2. ELIGIBILITY
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order.

3. PRODUCTS AND PRICING
- All prices are displayed in EUR (or your local currency, where shown) and, for EU customers, include applicable VAT unless stated otherwise.
- We make reasonable efforts to display accurate pricing and product information but reserve the right to correct errors, including after an order is placed, in which case we'll contact you before proceeding.
- Product availability is not guaranteed until your order is confirmed.

4. ORDERS
Placing an order is an offer to buy. A contract is formed only once we send you an order confirmation email. We reserve the right to refuse or cancel any order, for example in cases of suspected fraud or pricing errors.

5. PAYMENT
Payment is processed securely via accepted payment methods including Visa, Mastercard, American Express, China UnionPay, Discover, JCB, Apple Pay, Google Pay, Klarna, and Diners Club International. By providing payment details, you confirm you're authorized to use that payment method.

6. DELIVERY
Delivery times shown at checkout are estimates, not guarantees. Risk of loss passes to you once the product is delivered to the carrier, but this doesn't affect your statutory rights as a consumer.

7. YOUR RIGHT OF WITHDRAWAL (EU CUSTOMERS)
If you're a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To exercise this right, use our Order Cancellation form at gearhubgaming.com/blank before the deadline, or email us at info@gearhubgaming.com with your order number and a clear statement that you wish to withdraw. We'll confirm receipt of your withdrawal request in writing.
Exceptions: this right doesn't apply to made-to-order or personalized items, sealed goods unsealed after delivery for hygiene reasons, or other categories excluded under Article 16 of the EU Consumer Rights Directive.
See the Return & Refund Policy below for full details on the return process and refund timing.

8. RETURNS OUTSIDE THE EU
For customers outside the EU, our voluntary return policy is described below. This doesn't replace any statutory rights you may have under your local consumer protection law.

9. WARRANTIES
Products are covered by the legal guarantee of conformity required under Italian and EU law for EU consumers (generally 2 years from delivery), and by applicable warranty law in other jurisdictions. This is in addition to, not instead of, any manufacturer's warranty.

10. LIMITATION OF LIABILITY
To the maximum extent permitted by law, GearHub Gaming is not liable for indirect, incidental, or consequential damages arising from use of the Site or products purchased, except where liability cannot be excluded by law (e.g., death, personal injury, or fraud).

11. INTELLECTUAL PROPERTY
All content on the Site — text, images, logos, and design — is owned by or licensed to GearHub Gaming and may not be reproduced without permission.

12. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of Italy, without prejudice to any mandatory consumer protection rules of your country of residence that cannot be waived by agreement. EU consumers may also use the European Commission's Online Dispute Resolution platform (ec.europa.eu/consumers/odr).

13. CHANGES TO THESE TERMS
We may update these Terms from time to time. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms.

14. CONTACT US
GearHub Gaming — info@gearhubgaming.com — Via Tolentino, 3, 20155 Milano, Italy.


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COOKIE POLICY
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1. WHAT ARE COOKIES
Cookies are small text files placed on your device when you visit our Site. They help the Site function, remember your preferences, and let us understand how visitors use the Site.

2. HOW WE ASK FOR YOUR CONSENT
When you first visit gearhubgaming.com, you'll see a cookie banner (powered by Usercentrics) that lets you accept all cookies, reject all non-essential cookies, or customize your preferences by category. You can change your choice at any time by clicking the cookie preferences icon on the Site. We don't load any non-essential cookies — analytics, advertising, or embedded content like Google Maps — until you've given consent.

3. CATEGORIES OF COOKIES WE USE
- Essential: Required for core site functions: shopping cart, checkout, security. Cannot be disabled.
- Functional: Remembers your preferences (e.g., language, currency). Can be disabled.
- Analytics: Helps us understand how visitors use the Site, so we can improve it. Can be disabled.
- Advertising: Used to show you relevant ads and measure ad performance. Can be disabled.

4. THIRD-PARTY COOKIES
Some cookies are set by third parties operating on our Site, such as analytics providers or embedded content (e.g., Google Maps, social media buttons). These are blocked by default until you consent, per category, in the cookie banner.

5. HOW LONG COOKIES LAST
Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a set period (typically up to 12 months) or until you delete them manually.

6. DO NOT TRACK AND GLOBAL PRIVACY CONTROL
We honor the Global Privacy Control (GPC) signal as a valid opt-out of non-essential tracking, where required by applicable law.

7. MANAGING COOKIES IN YOUR BROWSER
In addition to our cookie banner, you can manage or delete cookies through your browser settings. Note that blocking essential cookies may affect the Site's functionality (e.g., you may not be able to complete a purchase).

8. CHANGES TO THIS POLICY
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or legal requirements. Check back periodically for updates.

9. CONTACT US
GearHub Gaming — info@gearhubgaming.com — Via Tolentino, 3, 20155 Milano, Italy.


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RETURN & REFUND POLICY
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1. YOUR RIGHT TO CANCEL (EU CUSTOMERS)
If you're a consumer based in the EU, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
How to exercise this right: Use our Order Cancellation form at gearhubgaming.com/blank, or email us at info@gearhubgaming.com with your order number and a clear statement that you wish to withdraw from your purchase. We'll send you written confirmation that we've received your request. You then have 14 days from notifying us to send the item back.
Refund timing: once we receive the returned item (or proof you've shipped it), we'll refund your payment — including the original standard delivery cost — within 14 days, using your original payment method.

2. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The 14-day withdrawal right doesn't apply to: personalized or made-to-order products; sealed goods that have been unsealed after delivery for hygiene or health reasons; digital content you've started downloading or streaming with your prior consent.

3. CONDITION OF RETURNED ITEMS
Items should be returned unused, in their original packaging where possible, with all accessories and documentation. If a product's value is reduced because of handling beyond what's needed to check its nature and function, we may deduct that reduction from your refund — this doesn't affect your right to withdraw.

4. RETURN SHIPPING COSTS
You are responsible for the cost of returning the item unless it's faulty, damaged on arrival, or not as described.

5. CUSTOMERS OUTSIDE THE EU
For customers in the United States or other non-EU countries, we offer a voluntary 30-day return policy from the date of delivery. Items must be unused and in their original packaging. You're responsible for return shipping costs unless the item is faulty, damaged on arrival, or not as described — in which case we cover it. This is in addition to, and doesn't replace, any statutory consumer rights you have under your local law.

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or isn't what you ordered, contact us at info@gearhubgaming.com within 30 days with photos of the issue. We'll arrange a replacement, repair, or full refund, including return shipping, at no cost to you.

7. EXCHANGES
We currently don't offer direct exchanges. If you'd like a different size, color, or model, the simplest route is to request a return and place a new order.

8. NON-RETURNABLE ITEMS
Beyond the exceptions listed above (personalized/made-to-order items, unsealed hygiene products), we don't currently have additional non-returnable product categories.

9. CONTACT US
GearHub Gaming — info@gearhubgaming.com — Via Tolentino, 3, 20155 Milano, Italy.